After two years of phone calls, nasty emails, filing claims and reports, Blue Cross Blue “Shield” of NJ finally ponied up every last cent of cash they originally did not want to pay. Since the ordeal began, many BCBS customers left comments here where I chronicled my plight and many have also sent me emails as well. In the end, I think I was successful mostly because I had the email of the director of public relations (he made the mistake of emailing me) because well, I would send him these emails and I think he just did not want to receive anymore.
Recently I received an email from Reynold Weidenaar with a pointer to his webpage where he is also chronicling what is happening with BCBS since they want to deny coverage for physical therapy. This is great and more folks need to do this exact thing, which is chronicle every last detail in a public place. In the end, they have a lot of paperwork and we need to turn it back to them and in very large numbers.
Would you be so kind as to tell me the name and contact information of the public relations person at HBCBS of NJ so that I can contact him and communicate my feelings? I am undergoing an arduous appeals process with HBCBS that is causing me and my family much emotional stress and financial worry. We feel that the denial of reimbursement was unfair and unwarranted, as it was not based on an objective assessment of the medical realities (only a desire to save money). If they continue to hold their position, we will be greatly affected economically, as I was recently laid off and my finances are stretched to the breaking point.
If I can give this public relations manager a sense for the true facts of the situation along with our feelings about the treatment we have received, he may be motivated to take some constructive action to rectify things.
Thank you so much in advance.
You can reach me at garrettcoan@gmail.com or 201-303-4303.
Sincerely,
Garrett Coan
Comment by Garrett Coan — April 21, 2009 @ 12:31 pm
[...] with the comment posted above, I got this one asking me to reveal the email address of the PR director of BCBS NJ. In the past I advised folks to google it to find it. But I just tried and it is actually a bit [...]
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